Who will I see at the surgery when I need medical Advice?

You might not see a GP:
We have a team of experienced clinicians who play a crucial role in providing comprehensive and specialised healthcare services to our patients. Each clinician brings a unique set of skills and expertise to our Practice.

Advanced Nurse Practitioner (ANP):
(Skilled healthcare professional with advanced training)

Qualified to assess, diagnose, and treat a wide range of medical conditions. Patients benefit from their expertise in managing both acute and chronic illnesses, as well as receiving guidance on preventative healthcare and measures.

Advanced Paramedic Practitioners (APP):
(Paramedics with additional advanced skills)

Play a crucial role in providing emergency care, as well as contributing to the ongoing management of various health conditions. Their expertise extends beyond traditional paramedic roles, making them valuable members of our healthcare team.

(Ensure the safe and effective use of medications)

Provide medication reviews, offer advice on proper dosage and administration, and help manage potential side effects. Collaborating with other clinicians, pharmacists contribute to optimising medication regimens for our patients.

(Focus on enhancing mobility and function)

Play a key role in the rehabilitation of patients recovering from injuries, surgeries, or chronic conditions. Through personalised exercise plans and therapeutic interventions, contributing to the overall physical well-being of patients.

Care Coordinators:
(Play a pivotal role in coordinating and managing patient care)

Help to enhance health outcomes for our patients by coordinating diagnostic tests, help with medication management, health promotion and disease prevention.

Social Prescribers:
(Help patients connect with community resources, support networks, and non-medical services that contribute to overall well-being)

This holistic approach recognises that health is influenced by various social factors.

The collaboration among these diverse clinicians ensure that patients receive a comprehensive and personalised approach to their healthcare needs. This multi-disciplinary team is committed to delivering high-quality care, promoting health and wellness, and addressing the unique needs of each individual.

What happens if the surgery has no appointments to offer you at the surgery?

If the surgery has no appointments to offer then there are a number of ways in which you can be triaged.  

Pharmacy First

Community Pharmacists can, if appropriate, supply antibiotics for the following 7 conditions UTI’s, Impetigo, Acute Sore Throat, Shingles, Infected Insect Bite, Acute Sinusitis and Acute Otitis Media in children 1-17. This Aid Memoire is to help you formally refer the correct individuals.

Practice Triage

You can visit accurx and complete an online form, this will be returned to the surgery and triaged , the surgery will respond to your enquiry.    To access accurx to enable you to complete a form you can visit https://florey.accurx.com/p/H83018and complete the form. 

Croydon GP Hub

You can go online to Croydongphub.co.uk- you will be asked a few questions which will be seen by a GP at one oif the Croydon Hubs , they will contact you by telephone with an outcome


111 online

Call 111