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PATIENT ACCESS

Mitchley Avenue Surgery have merged with Selsdon Park Medical Practice 

Both surgeries have already been working collaboratively for some time.  They will continue functioning in the same way as they do now, from their existing locations, with their current telephone numbers. You will continue seeing the same doctors as you do now. There will also be no change to your hospital treatments and appointments.

The change will allow the group of doctors to work more closely together and to provide cover at times of absence. There will be no reduction in any of the current services and appointment availability will not be reduced.  It will also mean that the doctors and patients will benefit from extended specialist GP knowledge from within the group and patients at Mitchley Avenue Surgery will be able access extra services that are already delivered at Selsdon Park Medical Practice, including phlebotomy, minor surgery, and coils and implants.

The surgeries will also be able to pool administrative functions and these efficiencies will allow us to continue providing excellent services at a time of general constraints and pressures within the NHS.  You will not see any change to your day to day care or the staff who deliver it.

Current Mitchley Avenue Surgery patients may notice that some correspondence may have the address of Selsdon Park on it instead of Mitchley Avenue. This is because some correspondence can only list one set of contact details from the merged practice. You should continue to use the same contact details for your practice as previously.  

Please be reassured that the merger has no effect on your registration. If you are happy to remain registered with your practice you do not need to do anything.

If you have any questions about this letter and require further explanation, please speak to the reception staff at the practice.

Online Access since the merger

With the merger all online access appears to have been disabled. You will need to sign out of your apps and when you sign back in select Selsdon Park Medical Practice H83018, if you use the NHS app you will not need a linkage key, it takes 24 hours for this all of the app facilities to be accessable. If you use a different app you may need a linkage key, if you do not have a linkage key please send us an email on swlccg.mitchleyave@nhs.net . Please do not call the practice. We have asked MyGP to message all patients who currently have an account, if you follow the link attached to their message, our understanding is that you will not need a linkage key but watch this space for any updates on this. Apologies for any inconvenience this may have caused you.

Your safety whilst visiting the practice is extremely important

Following the recent news from the Prime Minister, we would like to inform patients there has been no immediate changes to our Infection, Prevention and Control requirements at the surgery. This includes the requirement for staff, patients and visitors to continue wearing a mask/face covering when visiting the surgery. The consistent application of Infection, Prevention and Control measures, alongside the roll out of the vaccine programme and staff and patient testing, remains the most effective defence against the entry and spread of COVID-19 in healthcare settings.

Thank you for your understanding and support.

Please only call 999 if you believe there is a life-threatening emergency

Other Rooms

Infection Control Statement

2021 Infection Control Statement