Coronavirus COVID-19 Update

What's happening in the surgery?

Do I need a sick note? 

You can find lots of NHS England guidance here

You can obtain an Isolation note from here


What if I need my regular medication? 

In the first instance please order repeat medication via our website, Patient Access or NHS App or via email. Please be aware that although we are working through requests as quickly as we can, the levels of demand are placing the system under pressure and pharmacies may not be able to order medication quite as quickly as normal due to the volume of requests.


Where we can, we are using techniques and systems available to us to try and ease some of the difficulties, but we would ask that you are patient and request medications with a little more time than you usually would. There is no need to request medications very early, we anticipate that these difficulties will be very temporary in nature and will ease over the coming weeks.

NHS England have asked all GP’s to issue prescriptions with a 28 day supply at the moment to avoid any potential supply disruption, however your GP might be able to give you more than one prescription at a time so please don’t worry this will not affect getting your medicines as usual.

We have also been asked to switch off paper prescriptions to reduce face to face contact in the surgery, this means we will send your prescription to a chemist of your choice.

You can download an App to help track your repeat medication here 


What if I have a chronic medical condition? 

Those most at risk of serious illness are being contacted by the NHS from 23rd March to advise what they should do.




Who is at high risk?

You may be at high risk from coronavirus if you:

  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition that makes you much more likely to get infections
  • are taking medicine that weakens your immune system
  • are pregnant and have a serious heart condition

Please do not contact us to ask about this – wait to be contacted. We will continue to support our patients and will follow the latest government advice. As you will appreciate, guidance changes on a daily basis and we are doing everything we can under challenging conditions.



How are we minimising the risks to patients? 

In order to ensure that we can continue to deal with as many patients as possible, we have been advised by the Government that general practice should move to telephone and online consultations where possible. This helps to minimise the number of people who are physically coming into the practice. Where possible we avoid seeing patients who have coronavirus Symptoms but who are managing well at home. Cleaning advice has been issued by the government, and while we are always rigorous with our cleaning and disinfection, where appropriate and guidance differs for Coronavirus, we have changed our cleaning practices to reflect this




Cancellation of and re-arrangement of routine appointments

Where we have needed to cancel or re-schedule appointments due to the current situation, we appreciate that this will not have been welcome news. We will do our best to provide capacity to re-book these appointments as soon as we are able.

At this time the hospital will also be cancelling routine face to face appointments, for some departments they might be able to change your appointment to a phone call or they might need to rebook it in the future. If you are unsure about any hospital appointments please call the hospital on 0208 401 3800 to speak to a member of the bookings team.



General Advice


  • Handwashing is an incredibly important part of staying fit and healthy. The NHS have produced a guide to proper handwashing techniques, please watch this video for guidance



What is social distancing?

Social distancing measures are steps you can take to reduce social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).

They are to:

  1. Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
  2. Avoid non-essential use of public transport when possible
  3. Work from home, where possible. Your employer should support you to do this. Please refer to employer guidance for more information
  4. Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily in closed spaces where people gather together.
  5. Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
  6. Use telephone or online services to contact your GP or other essential services

Everyone should be trying to follow these measures as much as is practicable.

We strongly advise you to follow the above measures as much as you can and to significantly limit your face-to-face interaction with friends and family if possible, particularly if you:

  • are over 70
  • have an underlying health condition
  • are pregnant

This advice is likely to be in place for some weeks.



General Advice

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do

The latest guidance and further information can be found here and  here