Suggestions and Complaints

How to give feedback or make a complaint about NHS Services

For help making a complaint or to provide feedback, please see information at the link here:

NHS England » Feedback and complaints about NHS services

There are two ways you can complain about NHS services:

1.    Directly with the NHS service provider (e.g. your GP surgery), or

2.    Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)):

o   Telephone 0800 026 6082

o   Email contactus@swlondon.nhs.uk

o   Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH 

You cannot complain to both.

If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England.

To complain about the surgery please follow the procedure detailed below?
Your complaint will be dealt with immediately and efficiently.

You will be offered the choice to:

1. Discuss the matter verbally or by telephone with the practice manager.
2. Put your complaint in writing to the Practice
   Should you choose to put your complaint in writing, your complaint will be acknowledged within two working days. An explanation will be given where possible, and a time-scale for any investigation that needs to take place. This will hopefully be completed within 10 working days. Complaints are reviewed and discussed to ascertain learning points which are shared with the team.

CONTACT US